Privacy Policy

1. Privacy Policy

Altrady BV, a Dutch company (registration number 64465284, address: Finnenburg 132, The Hague, 2591XT CA, Netherlands), respects personal data protection rights. This statement describes how the company collects, stores, uses, processes, and discloses personal information via its website and services.

By using Altrady's services, users confirm they are at least 18 years old and legally capable of accepting these privacy terms. The statement covers data collection types, collection purposes, disclosure practices, and data safeguarding.

The company may update this statement periodically with notice. It complies with applicable privacy laws, particularly the EU General Data Protection Regulation (GDPR).

2. Collection of Personal and Other Information

Non-Personal Data: Automatically collected information includes device details (browser, operating system), location data (IP address, domain), server logs, and account activity (trading, deposits, withdrawals, balances). This aggregated data remains anonymous without individual identification.

User Information: The company collects personally identifiable data including names, email addresses, blockchain transaction data, and payment details. Users consent to collection through various methods, including personal communications and service interactions.

Cookies: The company uses cookies to collect non-personal data, enhance user experience, and analyze website trends without accessing personal files. Users can manage cookie settings through browsers, though restrictions may limit functionality.

3. Use of Information Collected

The company uses personal information to provide services, offer customer support, optimize the platform, enhance website performance, manage security, customize products, address inquiries, conduct surveys, enforce policies, and provide experimental features.

For EU residents, the company discloses the GDPR legal basis for processing data and will request consent before using information for new purposes beyond original collection objectives.

4. Submissions

Unsolicited information submitted through the website is not guaranteed confidential or proprietary. Systems are not designed for private electronic communications. Users should not use services for confidential communications, as all messages may be accessible to the company.

5. Security and Retention of Personal Information

The company implements reasonable security measures protecting personal information from unauthorized access and disclosure. However, complete internet security cannot be guaranteed. Users assume risk of potential disclosure from security breaches.

The company reviews security measures periodically against new technical developments and maintains industry-standard protections. Personal data is retained as long as necessary for stated purposes or as required by law.

6. Disclosure of Personal Information

Personal data is disclosed only to carry out collection purposes, with user consent, as permitted by GDPR or applicable law, or when legally required, including reporting suspicious transactions to authorities.

7. Third Party Services

The company shares personal data with third-party services (cryptocurrency exchanges and other applications) within and outside the EU as necessary. Users' engagement with third parties is separate from their relationship with Altrady.

For EU residents with data stored in the European Economic Area (EEA), data transfers outside the EEA occur only when necessary for service performance or compliant with GDPR.

8. Third Party Authentication Services

The company may use third-party authentication services for security and user verification purposes, accessing and storing necessary identification data. Data transfers outside the EEA for EU residents comply with GDPR requirements.

9. Third-Party Links

The website may include third-party products or services operating under separate privacy policies. The company has no control over external sites and cannot be held responsible for their content or actions. Users should review third-party privacy policies independently.

10. Third Party Storage

International web hosting facilities and cloud server services maintain data in accordance with industry-standard security standards.

11. Transfer of Personal Data Outside the EU

Data may be stored and processed in worldwide data centers wherever third-party service providers operate. Personal data transfers outside the Netherlands or EU comply with applicable laws and regulatory obligations.

12. Company Transitions

If the company undergoes merger, acquisition, or asset sale, personal data may transfer with the transaction. Data transfers to legal successors adhere to strictest security standards and applicable privacy laws.

13. Rights in Relation to Your Personal Data

Data Access and Accuracy: Under GDPR, users may request written confirmation whether personal data is processed, access held information, and receive copies. The company verifies requesters' identity and may charge reasonable administrative fees.

Refusal Circumstances: The company may refuse requests if government agencies instruct non-compliance or information poses safety risks or relates to regulatory or criminal investigations.

Correction Rights: Users may request corrections to inaccurate personal data.

Consent Withdrawal: Users may withdraw personal data usage consent anytime by contacting the company.

EU Resident Rights: GDPR entitles EU residents to information transparency, data portability, erasure, processing restrictions, and processing objections.

Data Portability: Users may receive information in structured, commonly used, machine-readable formats for transfer to other entities. Technical safeguards apply post-transfer, but the company accepts no liability once transferred.

Right to Erasure: Users may request deletion if data storage becomes unnecessary, consent is withdrawn without alternative legal basis, or processing was unlawful. Legal retention requirements may prevent deletion.

Processing Restrictions: Users may request data processing cessation, though the company may resume if legal obligations arise.

Contact for Requests: Privacy requests should specify "Privacy Request" in email subject lines to [email protected]. The company aims to respond within seven business days.

14. Update to This Policy

The company reserves rights to revise, modify, and update this statement anytime without notice. Users may check the most recent version date at the statement's top.

15. Contact and Enquiries

Privacy inquiries should be directed to [email protected] with "Privacy Request" indicated in the subject line.