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Terms and Conditions

Please read these terms carefully before using Altrady’s software services.

1. Introduction

Acceptance and Applicability

These Terms apply to clients of Altrady B.V. By accepting them, you agree to be bound by these Terms, establishing a legally binding agreement between Altrady B.V. and you.

Altrady B.V. provides software services through https://www.altrady.com. The company is a Dutch limited liability company (number 77469607) located at Finnenburg 132, 2591XT CA, The Hague, the Netherlands.

Amendments and Additional Terms

The Company may modify these Terms at its discretion. Changes will be notified in advance unless immediate changes are required due to regulations or court orders. Continuing to use the Software Services after updates means you accept the amended Terms.

2. Definitions

Account – The Client's account with the Company.

Agreement – The Client Agreement, these Terms, and supplementary terms.

API or API Key – Application Programming Interface enabling connection between Software Services and third parties like Exchanges.

Client – The principal authorized user of Software Services.

Client Agreement – The agreement concluded between the Parties.

Consumer – A natural person subscribing to Software Services where consumer protection law applies.

Exchange – Third-party crypto-asset exchanges selected by the Client.

Software Service(s) – Access to software, API, and services providing tools to manage accounts and crypto-asset holdings.

Supplementary Terms – Additional terms for specific Software Service components that may override general Terms when specified.

3. Software Services, and Access and Usage Rights

3.1 Scope of Software Services

Subscriptions grant access to Software Services designed to provide tools and data for managing crypto-asset holdings across various Exchanges of your choice. You represent that Exchange accounts belong only to you and cannot be used on behalf of others.

3.2 Software Service Features and Tools

Services may include smart trading tools, automated trading, paper trading, real-time market data, and analytics. You acknowledge possessing necessary skills to utilize these features. The Company may discontinue or downgrade features and offers test modes with experimental features for which liability is excluded.

3.3 Software Provider Only

The Company solely provides Software Services and does not execute trades on your behalf. Services enable you to perform your own activities. The Company is never liable for your use of the Software Service, nor can it guarantee results. You assume full responsibility for all decisions and activities.

3.4 Access and Usage Rights

You receive a limited, non-transferable right to access and use the current Software Service version for agreed purposes during the Agreement term. The Company retains all rights, title, and interest in the Software Service.

3.5 Restrictions

You must not commercially exploit the Software Service or make it available to unauthorized third parties. You cannot decompile, reverse-engineer the software, remove proprietary notices, use it for spam, store sensitive data, or interfere with its integrity, security, or performance.

3.6 Verification and Auditing

The Company reserves the right to monitor and audit your use to ensure compliance with applicable laws and the Agreement. Verification or auditing may be performed by the Company or authorized auditors.

3.7 Service Availability

The Company applies best efforts to ensure 24/7 availability, but downtime or interruption may occur beyond its control. Emergency maintenance may suspend access without notice. The Company disclaims liability for unavailability caused by third parties, including Exchange downtimes.

3.8 Service Improvements

The Company may remove, alter, or add features at its sole discretion. New features may require subscription upgrades. Reasonable notification efforts will be made regarding improvements.

3.9 Third-Party Services

The API integrates with third-party services like Exchanges. The Company does not endorse third-party services and fully disclaims liability for claims, damages, losses from third-party use. You must ensure Exchange compliance before connection. If third parties terminate access, no compensation or refund is obligated unless consumer protection laws apply. You are responsible for third-party choice and compliance verification.

4. Eligibility, Accounts and Authorized Users

4.1 Eligibility Criteria

To access Software Services, you represent and warrant that:

4.2 Expertise and Accurate Information

You agree to provide true, accurate, and current information during signup and communications to facilitate effective service delivery.

4.3 Registration Requirement

Account creation requires following signup instructions and providing truthful information. You are responsible for updating account details when changes occur.

4.4 Personal Use and Responsibility

Each Account is personal and non-transferable. You are liable for all activities under your Account, including abuse or illegal activities. You must safeguard Account data, including email addresses, passwords, and security details, keeping them confidential.

4.5 Account Security

You must strictly adhere to security procedures, including two-factor authentication, password confidentiality, and regular updates. You must promptly inform the Company of security breaches and cooperate fully to mitigate losses.

4.6 Access and Security Protocols

You must implement industry-standard security measures to safeguard your Account. Exercise necessary care when accessing Exchange accounts from public or shared devices and networks.

4.7 Monitoring Accounts

You must monitor your Account for unauthorized activities and report suspicious activity immediately. You are responsible for implementing measures to mitigate breaches, potentially including Exchange account disconnection.

5. Plans, Fees and Payments for the Software Services

5.1 Plan Options and Subscription

The Company may provide various subscription plans with specific features and pricing available on its website or in offers. The Company is authorized to amend plans, features, and prices. If changes occur, you will be informed in advance and can terminate or change your subscription before changes apply.

5.2 Subscription Process

Selecting a plan and submitting payment details constitutes your purchase offer. The Company reserves the right to accept or decline this offer. A purchase is accepted when you receive written confirmation of plan activation.

5.3 Plan Changes and Upgrades

You may change or upgrade your subscription at any time via your Account or by notifying the Company. New fees apply immediately upon processing. Upgrade credits apply to new plans; downgrades require plan termination and new subscription initiation. No refunds are provided for unused portions when plans change before the term ends.

5.4 Renewal and Termination

Plans renew automatically for the same initial period unless otherwise specified. Either Party can prevent renewal by providing written notice. Following the initial term, the Agreement automatically renews unless terminated by either Party.

Automatic renewals grant a 5-day grace period from payment date for termination and full refund via written notice. After this grace period, subscriptions are final with no refunds offered.

5.5 Payment Terms and No Refunds

You must pay all agreed fees outlined in invoices or order forms. Upon providing payment details, the Company begins invoicing and charging agreed fees. You must provide accurate billing information and notify of relevant changes. Payment obligations are non-cancellable. Given the digital nature of directly accessible Software Services, refunds are never offered.

5.6 Fee Adjustments and Contract Termination

The Company reserves the right to change and increase fees, notifying you at least 60 days before a new billing cycle begins. Adjusted fees become effective from the following payment date. Under applicable consumer protection laws, you may terminate the Agreement monthly before new fees apply or with 30-day notice if rejecting fee increases.

5.7 Taxes

Unless explicitly stated otherwise, fees do not include applicable taxes, levies, or duties. You remain responsible for paying all such amounts in addition to fees.

5.8 Late Payment

If payment is not made by the due date, fees may accrue late interest at 1.5% monthly or the maximum rate permitted by law, whichever is lower. The Company may demand shorter payment terms for future fees.

5.9 Suspension for Non-Payment

If payments are not made by the due date, the Company may suspend your access until amounts are paid in full. Earlier payment may be demanded, and reactivation fees may apply. This does not restrict other lawful rights or remedies.

5.10 Trial or Demo Version

The Company may provide free trial periods. Interested Clients must create an Account and opt in. Payment details may be requested before trial access. Trials end at the period's conclusion or earlier at Company discretion. After trial expiration, Software Services and Exchange connections discontinue, and your Account becomes a Paper Trading simulation account.

5.11 Free Paper Trading Plan

The Company offers a free Paper Trading plan that allows you to simulate trades using virtual funds under real market conditions at no cost and with no time limit. The free Paper Trading plan is subject to the following data retention limitations: trading history and simulation data are retained for a maximum of 30 days from the date of each simulated trade. After this 30-day period, Paper Trading history data may be automatically deleted and is no longer retrievable. Clients with an active paid subscription are not subject to this 30-day data retention limitation and retain full access to their complete Paper Trading history for the duration of their subscription. The Company reserves the right to modify, limit, or discontinue the free Paper Trading plan at any time without prior notice.

5.12 Crypto-Asset Payments

If you pay fees using crypto-assets, you acknowledge awareness of risks in section 8 (Blockchain and Crypto-Asset Risks), which apply to such payments. The Company may limit payments to fiat (euro) amounts at any time.

6. Ownership and Intellectual Property

6.1 Software and API

The Company retains all ownership, rights, and title in the Software Service, including modifications, enhancements, updates, and revisions, plus all Company-owned data, documentation, and online content. All rights not expressly granted are reserved. The Company retains ownership in software, applications, inventions, business methods, trade secrets, and technology developed in connection with Software Services not presumptively belonging to the Client.

6.2 No Trademark Use

No right or license, express or implied, is granted to use any Company-owned or controlled trademark, trade name, domain name, or logo.

6.3 Client Data

You retain all ownership, rights, and titles in your data available and generated on systems, which you can download and export. You grant the Company a non-exclusive, royalty-free, worldwide, irrevocable license to use, host, copy, transmit, and display your data for administering, providing, and ensuring proper Software Service execution, plus performing Company rights and legal duties.

6.4 Trading Charts

As part of Software Services, you may share trading charts publicly. The Company may also make charts publicly available. You can request removal, which will be fulfilled promptly.

6.5 Third-Parties

Software Service use may require third-party products, services, and software subject to third-party intellectual property rights. You must comply with third-party terms and conditions. The Company fully disclaims liability for third-party damages, claims, or losses, including related expenses or legal costs.

7. Prohibited Conduct and Content

You must comply with all applicable laws and agreements and respect third-party rights, including intellectual property. You are solely liable for your actions using the Software Services. Violations may lead to immediate Agreement termination and Company claims for incurred losses.

When utilizing Software Services, software, and API, you must not:

8. Disclaimers

8.1 Software Only; No Crypto-Asset Services

The Company never offers financial, investment, legal, tax, or other professional advice. The Company is never considered a dealer, broker, financial advisor, crypto-asset service provider, investment advisor, portfolio manager, or tax advisor. Software Services are not interpreted as offering any crypto-asset, digital asset, or financial instrument, nor as investment advice or recommendations. The Company does not engage in activities requiring licenses and is therefore not subject to supervision.

If any Software functionality falls under a required license or government permit in your jurisdiction, you must inform the Company immediately and terminate use. The Company is never responsible for information use obtained from the Software Services. All decisions based on Software products, services, or data are the Client's sole responsibility. Access and use of Software Services is always at your own sole risk.

8.2 Representations and Warranties

Services, software, and API are provided on an "as is" and "as available" basis. The Company, along with its directors, officers, employees, and agents, disclaims all implied representations, endorsements, warranties, and conditions, including warranties of merchantability, fitness for particular purposes, or non-infringement. The Company does not guarantee completeness, timeliness, security, reliability, suitability, or accuracy. The Company denies liability for viruses or other harmful software components.

You are solely and entirely responsible for all decisions and interpretations based on the Software Service. The exclusive remedy for issues arising from use is discontinuing its use.

Services and content on the website, plus third-party and user-uploaded content, are for informational purposes only. Conduct your own analysis and seek independent financial advice before relying on information. The Company provides content "as is" and disclaims warranty for accuracy or completeness of any information, content, or data, including from third-parties. Software Service performance linked to third-party services remains the Company's responsibility regarding non-performance caused by these services. The Company does not ensure Software files or data are virus-free or free from harmful components. Clients are responsible for internet and data security. The Company and personnel are not liable for technological risks associated with services, software, and API.

The Company is not liable for losses, damages, or liabilities from known and unknown risks associated with use. You bear all risks and potential losses. Any such claims against the Company are waived, and you agree to indemnify the Company against related claims or damages.

8.3 Disclaimer Information

The Company strives to ensure Software Services accuracy and all information and data presented. The Company does not assume liability for missing or incorrect information to the fullest extent permitted by law. Website contents are not personalized for specific individuals, entities, or groups. The Company does not provide assurances on future or expected value of any currency, crypto-asset, digital asset, or other interests. Clients should not rely solely on Company data and content for financial decisions.

8.4 Blockchain and Crypto-Asset Risks

Blockchain technology is an independent, public, peer-to-peer network not controlled by the Company. The Company cannot be held responsible for blockchain failures, mistakes, errors, or breaches or in networks where crypto-assets are issued or traded. You are solely responsible for blockchain system changes or unknown risks. You acknowledge awareness of current crypto-asset, blockchain technology, and digital asset laws and regulations. The Company provides no representation or warranty, whether express, implied, statutory, or otherwise, regarding respective blockchain or crypto-asset functionality deployed by you or security breaches within these systems.

8.5 Content and Online Materials

Any content, advertisements, expressions, or marketing copy presented is subjective opinion only and should not be taken literally. Content is intended solely for informational and promotional purposes and does not constitute representations or warranties regarding Software Services. The Company lacks full insight into your exact circumstances and never makes promises regarding success, outcomes, or results.

9. Indemnification

9.1 Indemnification

The Client shall indemnify and hold the Company and its affiliates harmless from all claims, damages, costs, losses, expenses, and liabilities (including reasonable attorneys' fees) arising from any third-party claim connected to Software Services, including software and API. You shall indemnify and hold Company, its affiliates, officers, directors, employees, and agents harmless from claims, costs, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from government action, penalties, or fines levied against the Company resulting from your actions or omissions, including financial compliance law violations and personal data breaches and leaks.

9.2 Procedure

In case of potential indemnification obligation, the indemnified Party must:

10. Data Protection, Privacy and Confidentiality

10.1 Personal Data and Privacy

Personal information handling by both Parties shall comply with the privacy notice published at https://www.altrady.com/privacy. When processing personal information from third parties on your behalf not collected by the Company, the Data Processing Addendum is incorporated by reference into the Agreement.

10.2 Personal Information

You consent to collection, retention, and utilization of personally identifiable information and other data as a Client. You authorize access to and use of personally identifiable information for Agreement purposes and acknowledge such use is necessary, legitimate, and proportionate.

10.3 Product Development

The Company may use data to conduct research and development enhancing Software Services, applications, and products. New functionality and features, such as statistical analysis, predictive analytics, benchmarking, forecasting services, and artificial intelligence technology, may be developed and offered.

10.4 Access to Data

The Company may access and download all data, including personally identifiable information. Such collection shall be limited to what is necessary for maintaining, troubleshooting, upgrading, and protecting Software Service integrity, ensuring compliance with applicable laws, and providing technical support and maintenance.

10.5 Data Controller

You acknowledge that under applicable privacy laws, you act as the data controller, responsible for processing personal data. As data processor, the Company shall only process data based on your Agreement instructions and supplementary terms.

10.6 Non-Disclosure and Definition

"Confidential Information" pertains to data and material disclosed by either Party, including technical designs, business strategies, and proprietary data. Exclusions apply to information already in the receiving Party's possession, publicly disclosed without receiving Party fault, independently developed, or lawfully obtained from third parties.

10.7 Protection and Liability

The receiving Party must safeguard Confidential Information with diligence comparable to that used for its own materials. This duty extends to preventing unauthorized disclosure and use. The receiving Party is responsible for compliance by its employees and contractors.

10.8 Remedies for Breach

Should confidentiality duty breach occur, the disclosing Party may seek injunctive relief without proving monetary damages. Additional legal remedies available under law may also be pursued.

11. Compliance with Sanctions and Trade Embargos

11.1 Sanctioned Entities and Persons

Your access and use of Software Services implies compliance with this Section. You confirm no current or past subjection to trade embargoes or sanctions from jurisdictions including those imposed by the U.S. Office of Foreign Assets Control (OFAC), Bureau of Industry and Security (BIS), or the UK's Office of Financial Sanctions Implementation (OFSI). Your use shall not violate or bypass any international sanctions.

11.2 Market Choices and Termination Rights

The Company reserves the right to limit Software Services provision in certain countries or regions at its sole discretion. Additionally, the Company retains authority to terminate, suspend, or restrict your access under several conditions, including:

If subject to sanctions, you must immediately stop using the Software Services and inform the Company without delay.

12. General Provisions

12.1 Interpretation and Headings

Parties agree and understand:

12.2 Assignment and Transactions

You may not assign, delegate, subcontract, or otherwise transfer any rights or obligations under the Agreement, directly or indirectly, by operation of law, acquisition, merger, or otherwise, without prior written Company consent. The Company may assign, delegate, subcontract, or otherwise transfer the Agreement, wholly or partly. By entering the Agreement, you provide advance consent.

12.3 Third-Party Rights

Except as expressly provided, no third-party has rights to enforce Agreement provisions under applicable law.

12.4 Client Feedback

Any feedback, suggestions, ideas, or other information or materials regarding the Company or its Software Services is deemed Company property. You assign to the Company all right, title, and interest. The Company is free to use such feedback without attribution or compensation.

12.5 Entire Agreement

The Agreement constitutes the entire agreement between Parties relating to Software Service use and supersedes all prior agreements, negotiations, and discussions (written or oral). Parties acknowledge that in entering the Agreement, they have not relied on statements, representations, assurances, or warranties other than those expressly set out in the Agreement and applicable Supplementary Terms.

12.6 Severability

If any Agreement provision or part is held by a court or competent authority to be invalid, illegal, or unenforceable, such provision(s) shall be removed or construed, as far as possible, to reflect original intentions. All other provisions remain in full force and effect.

12.7 Waiver

No failure or delay by either Party in exercising or enforcing any rights constitutes a waiver or continuing waiver of such rights. Any rights waiver must be in writing and signed by the waiving Party.

12.8 Force Majeure

If a force majeure event prevents or delays any Agreement term or provision fulfillment, neither Party is liable for such delay or non-performance. A force majeure event refers to an event beyond reasonable Party control, such as acts of God (accidents, natural disasters, pandemics, epidemics) or third-party acts outside your control (acts of war and terrorism, government authority, civil unrest, strikes). For Agreement purposes, cyber-attacks or cyber security breaches are beyond reasonable Company control.

12.9 Amendments

The Company may amend the Terms periodically. Reasonable notification efforts will be made regarding material changes via email or in-service notifications. You are responsible for regularly checking, reading, understanding, and agreeing to the most recent version. Continuing to access or use the Software Service indicates awareness of and agreement to the most recent version.

12.10 Notifications

Unless stated otherwise, formal Agreement notifications must be in writing and sent via prepaid mail, recorded delivery, or email to the designated Party's address. Notice is considered duly received if delivered through:

12.11 Governing Law and Jurisdiction

The Client Agreement and any dispute or claim arising from or related to it, its subject matter, or its formation (including non-contractual disputes or claims) shall be governed by the laws of the Netherlands.

Each Party irrevocably agrees that the courts of Rotterdam, the Netherlands, shall have exclusive jurisdiction (non-exclusive for Consumers) to settle any dispute or claim arising from or connected with the Client Agreement, its subject matter, or its formation (including non-contractual disputes or claims).